By: Paula Swain, Linda Barley, Stephanie Valesky, & Edward Burgess

59 pages, soft cover, 1998, ISBN 0-9673662-0-8

Learn how to empower caregivers with the information they need to be better decision-makers. This book teaches you how to use seven teamwork and non-mathematic statistical analysis tools to evaluate variation in health care processes. Written by practicing health care quality management professionals, this book is a "must-have" resource for the statistically-challenged.